Refund Policy

This section provides a brief overview of our philosophy on refunds and our commitment to customer satisfaction. We strive to provide high-quality Joomla extensions and services, and your happiness is important to us.

To be eligible for a refund, you must meet the following criteria:

• You have purchased the product within the last 14 days.
• The product is not functioning as described on its product page.
• You have worked with our support team to try and resolve the issue. We require you to provide us with access to your site to investigate the issue properly.

For all virtual products, including plugins, components, and templates, standard monetary refunds are not issued. If a refund request is approved for these items under our eligibility criteria (e.g., technical issues that our support team cannot resolve), the refund will be credited exclusively to your User Dashboard as store credit.

• Store Credits: These credits do not expire and can be applied towards future subscription renewals, new orders, or other services on Joomlamax.
• No Cash Refunds: We do not offer refunds to original payment methods (e.g., credit card, PayPal) for virtual product purchases once the files have been downloaded or accessed.

Certain items are not eligible for a refund. We encourage you to be sure of your purchase decision before completing it.

To request a refund, please follow these steps:

1. Open a support ticket via our official support portal on our website.
2. In the ticket, please provide your order number and a detailed explanation of the issue you are facing.
3. Allow our support team a reasonable amount of time (usually 2-3 business days) to troubleshoot the issue with you.
4. If the issue cannot be resolved, our team will process your refund request.

Once a refund is approved, it may take 5-10 business days for the funds to appear back in your account, depending on your payment method and financial institution. You will be notified via email once the refund has been processed on our end.

For virtual products, store credits are applied to your account immediately upon approval of the refund request. For other refundable services, please allow 5-10 business days for funds to appear in your account.

If you have any questions about our Refund Policy, please do not hesitate to contact our support team. We are here to help and ensure you have a positive experience with Joomlamax.