---
title: Support Tickets - JoomlaMax
---

## #4
 Mail

Posted in ‘JoomlaMAX HikaShop MetaPixel’

###### This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

[Latest post by **Amin1368** on Thursday, 04 June 2026 06:07 UTC](https://joomlamax.com/#p13)

### [Monday, 01 June 2026 22:59 UTC](https://joomlamax.com/support-tickets/joomlamax-hikashop-metapixel/4-mail#p11)

![](https://www.gravatar.com/avatar/7f5cbe461600beb5fc186bcadd92d9e613334009314d2c21037a6a7662af74f0?s=64)

jboulton

Hello,

I have connected my site to Brevo using your plugin.  I had original email settings setup in the Mail area under Server in the Global Confirguration (Joomla 5).  Should I do anything with these old settings?  I sent an email via an event plugin and it lools like it was sent from the old system and not through Brevo.

Thank you.

 

Jeff

### [Tuesday, 02 June 2026 05:51 UTC](https://joomlamax.com/support-tickets/joomlamax-hikashop-metapixel/4-mail#p12)

![](https://www.gravatar.com/avatar/9db59369b29c02692cf70eaf3cc783b58a6c7ee9a191bc5ad6910f81cbb9d7a8?s=64)

Amin1368

Hello Jeff,



First of all, thank you for purchasing our extension.



Yes, we can help you configure the mail system so your Joomla emails are sent through Brevo correctly.



Please send us the following details:



Joomla Administrator login access
Brevo SMTP details



Once we receive them, we will check the current mail configuration and make the necessary adjustments.

### [Thursday, 04 June 2026 06:07 UTC](https://joomlamax.com/support-tickets/joomlamax-hikashop-metapixel/4-mail#p13)

![](https://www.gravatar.com/avatar/9db59369b29c02692cf70eaf3cc783b58a6c7ee9a191bc5ad6910f81cbb9d7a8?s=64)

Amin1368

Hello Jeff,



Thank you for sharing the access information.



I checked, and it seems your hosting provider may be restricting external SMTP connections. Do you have access to WHM?



If you manage WHM yourself, please check the following:



WHM → Security Center → SMTP Restrictions
Please disable SMTP Restrictions.



Also, please check the CSF configuration for:



`SMTP_BLOCK`
`SMTP_REDIRECT`
`SMTP_PORTS`
`SMTP_ALLOWUSER`



Please make sure ports `587` and `2525` are open, and that the website’s cPanel user is allowed to connect to external SMTP services.



Then please run these commands from the hosting SSH account, not as root:



 



```
nc -vz smtp-relay.brevo.com 587
```



 



 



```
nc -vz smtp-relay.brevo.com 2525
```



 



Please send me the results, and then I can continue checking further.